Terms & Conditions

Welcome to Wildlife Art Studio!

1. Detailed description of goods and/or services
Van Rensburg Wildlife Art (Pty) Ltd is a business in the arts and craft industry that sells custom wildlife sculptures and paintings.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email communication.

3. Export Restriction
The offering on this website is available to South African clients and international client. International clients may be charged an import duty.

4. Return and Refunds policy
The provision of goods and services by Van Rensburg Wildlife Art (Pty) Ltd is subject to availability. In cases of unavailability, Van Rensburg Wildlife Art (Pty) Ltd will refund the client in full within 60 days. Cancellation of orders by the client will attract a 50% administration fee.

5. Customer Privacy policy
Van Rensburg Wildlife Art (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment Options Accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Van Rensburg Wildlife Art (Pty) Ltd bank account, the details of which will be provided on request.

7. Card Acquiring And Security
Card transactions will be acquired for Van Rensburg Wildlife Art (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer Details Separate From Card Details
Customer details will be stored by Van Rensburg Wildlife Art (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet Country And Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Van Rensburg Wildlife Art (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country Of Domicile
This website is governed by the laws of South Africa and Van Rensburg Wildlife Art (Pty) Ltd chooses as its domicilium citandi et executandi – Postnet Suite 275, Private Bag X11326, Nelspruit, 1200 – for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Van Rensburg Wildlife Art (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information
This website is run by Van Rensburg Wildlife Art (Pty) Ltd based in South Africa trading as Wildlife Art Studio and with registration number 2019/359082/07 and MP Janse van Rensburg as Director.

14. Van Rensburg Wildlife Art (Pty) Ltd Contact Details
The Courtyard
Suite 7 & 8
2 Harbour Road
South Africa

+27 83 313 1850